Cancellation of transaction

  1. Transaction Cancellation

    1.   Transaction Cancellation - General


  1. Transaction cancellations will be carried out in accordance with the provisions of the Consumer Protection Regulations (Transaction Cancellation), 2010 ("the Law").

  2. Requests for transaction cancellation and/or changes to order details must be submitted to the company using one of the contact methods listed at the bottom of these terms.

  3. In cases where a refund is made due to a proven defect in the product, the responsibility for collecting or replacing the defective product from the customer will rest with the company, and the company will arrange for product replacement or a monetary refund at its sole and absolute discretion.

  4. If the product is found to be in working order, the customer will not be entitled to an exchange or a monetary refund. The product will be destroyed in accordance with Ministry of Health procedures.

  5. According to the law, transactions for dietary supplements (such as formulas) cannot be canceled.

  6. Regular consumer products not covered by legal restrictions (such as helmets) may be returned or exchanged by the company according to the return conditions published on the website, provided that the product is in good condition and in its original packaging.

Cancellations can be made by one of the contact methods.

  1. Transaction Cancellation by the Company

Without derogating from the above, the company shall be entitled to cancel a transaction, including, but not limited to, in the following cases:

  1. The user performed an illegal act and/or violated the provisions of the law;

  2. The user violated any of these terms of use;

  3. The user intentionally provided misleading personal details during registration to the website and/or thereafter;

  4. If the user provided their allocated username and password, if allocated, for use by a third party, or to enable additional parties to view service content without having registered for it;

  5. If the user has a financial debt to the website and/or the company and has not paid their debt despite the payment due date having passed;

  6. Due to an act or omission by the user that may harm the operator and/or anyone on its behalf and/or the proper operation of the website and/or advertisers and/or any third party;

  7. In the event of an exceptional and obvious clerical error in the product description, whether in the price of the service and/or product or in the product description, and it is a technical error or a human error made in good faith;

  8. In the event of force majeure, including an epidemic and/or security event that, in the company's opinion, prevents the execution of the transaction or the provision of the service and/or product;

  9. In the event of out-of-stock.

  1. Notification of transaction cancellation will be provided to the customer by phone and/or in writing to the email address provided at the time of placing the order.

  2. For the avoidance of doubt, the cancellation of a user's registration to the service due to non-payment on time does not derogate from their obligation to fully pay all payments due to the company for the service.